Ordering & Shipping Information

You can submit your order via internet, email, or telephone.

• Internet: Active dealers can login to their account at www.ClearChoiceDistribution.com and place an order via our secure online ordering platform. If you are having trouble logging in, please call us at 424-251-8110 or email us at customercare@clearchoicedistribution.com. If you are interested in applying for a dealer account, please complete our online Dealer Application.
• Email: You can submit your order via email to orders@clearchoicedistribution.com.
• Telephone: You can speak with us directly at 424-251-8110 Monday thru Friday from 7 AM to 5 PM Pacific Standard Time.

We currently accept the following forms of payment:

• All major credit cards: Visa, MasterCard, American Express, & Discover
• PayPal
• Wire Transfer
• ACH Transfer

Absolutely not. You can order as much or as little as you need. Free economy shipping kicks in at orders over $399 to the lower 48 United States.

Drop shipments directly to your customer are no problem. To insure accuracy, all drop ship orders must be submitted through this website (recommended) or in writing via email. No invoices will be included in drop shipments.

Try resetting your password, and if you are still having issues or if you forgot the email associated with your account, please contact us at customercare@clearchoicedistribution.com or call us at 424-251-8110.

If you do not receive an order confirmation via email within 60 minutes of placing an order, please email us at customercare@clearchoicedistribution.com or call 424-251-8110 to verify that we have received your order.

To check the status of your internet order, you can simply login to your account any time after the order is placed. Tracking information is also sent via email usually on the evening of your orders ship date by the courier. If you do not receive this information, please email us at customercare@clearchoicedistribution.com or call 424-251-8110 and we will be happy to help you out.

If you need to cancel an order, please contact us at 424-251-8110 as soon as possible. If the order has not entered the shipping process, we will cancel the order and refund your payment back to your original payment account. If the order has already been shipped or has been delivered, don’t worry as you can always request a Return Authorization (RA) within 60 days of the date of your order and send all or part of the order back for a refund with no restocking fee minus any applicable shipping fees including return shipping fees and any additional carrier charges. Please note, any special orders or orders for custom equipment generally cannot be cancelled without penalty.

The “In Stock” quantity listed on each item's product page refers to how many pieces are currently available. If you need more than we currently have, please call us at 424-251-8110, and we will create a backorder for you and ship you the backordered product as soon as more is available. We do not charge for backordered product until it is back in stock and ready to ship.

Backordered items will ship out as soon as they are available and always with free shipping, pending payment of course. We receive regular shipments from our suppliers and are generally able to ship out backordered products within 1-2 weeks of your order. If the delay is going to be significantly longer we will contact you.

Backordered items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

Orders not shipped within the contiguous United State (the lower 48 states plus the District of Columbia) are considered international orders. This includes Alaska and Hawaii.

We are able to offer discounts on store use products for ATI and Simplicity. Walk-in retail stores only. Please email us at customercare@clearchoicedistribution.com or call us at 424-251-8110 for details.

As a precautionary measure to protect you and our company from fraudulent activity the name, billing address and shipping address you provide to us must match your credit card billing statement. Orders may be delayed or rejected if we cannot verify this information.

All prices are listed in U.S. dollars and any order placed on our website will be charged in U.S. dollars.

In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Clear Choice Distribution shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. 

We would be happy to ship you an order if you are located in one of the following regions:

• United States including Alaska & Hawaii
• Canada
• Mexico
• Central America
• Caribbean Region

At Clear Choice, we recognize the importance of receiving an order promptly. Therefore, we select the method of shipping that is the best combination of speed, value, and security.

• Most orders will ship via UPS Ground
• Some larger orders will ship via freight
• If you would prefer another shipping method please contact us directly to ensure proper arrangements.

Lower 48 States: All orders over $399 ship for free via ground/economy service. Orders that do not qualify for free shipping will be assessed shipping charges at the standard carrier rates. All special-order items will be charged at the standard carrier rates regardless of value.

Alaska, Hawaii, US Territories and All International Destinations: All orders over $399 qualify for a 5% shipping allowance to help cover the cost of shipping. Orders that do not qualify for a shipping allowance will be assessed shipping charges at the standard carrier rates. All special-order items will be charged at the standard carrier rates regardless of value.

Exclusions: All special order items will be charged at the standard carrier rates regardless of value.

Orders placed by 2:00 PM PST Monday through Friday usually ship the same business day and will generally arrive within 1-7 days depending on your proximity to our warehouse. For an additional fee most orders can be shipped via expedited 1-Day, 2-Day or 3-Day express shipping. Please note it is your responsibility to update us with your most current shipping address. Redirects made by the carrier may incur additional fees and delays.

You can login to your account any time after your order is placed to check the status of your order. Tracking information will be added after your order ships. Tracking information will also be sent by the carrier via email in the evening on the ship date. Please note your package(s) may not be immediately trackable. Tracking information will be updated once the shipping carrier has scanned your package(s) into their system.

If you need help determining your order status or are unable to track your order, please try again later that evening or the following business day. If you are still experiencing difficulty, please contact us via email at customercare@clearchoicedistribution.com or call us at 424-251-8110.

In the event an item is damaged in transit, please contact us as soon as possible via email at customercare@clearchoicedistribution.com or call us at 424-251-8110. We will replace the item for you free of charge (alternatively a refund can also be provided upon request) and cover the cost of shipping you the replacement. For high dollar items, we may require payment be made prior to shipping a replacement, but rest assured a full refund will be issued upon the safe return of the damaged goods.

In many cases, we will ask you to email us digital photos of both the damaged item and the packaging along with the items and quantities of the damaged product. Please include your company name and the order or invoice # along with any photos. If the damage to the item is cosmetic, we may offer you a discount to keep the item as is, but the choice to keep the item as is or have it replaced is solely yours.

Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 2 weeks from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this period, you may then dispose of the damaged item(s) and packaging material.

Before contacting us, please check your tracking and verify that you have received all boxes and check your invoice / packing list to verify that the item missing is not on backorder. Please also double check all packing material for small items.

On occasion a package will get separated from the other boxes in its shipment. It may also not get scanned by the carrier right away. Either way, please give it a couple days to see if all the items on your order arrive. If not, please contact us via email at customercare@clearchoicedistribution.com or call us at 424-251-8110, so that we can contact the carrier and work with them to track down the missing item.

In the unlikely event, a missing item is not found we will replace the item for you free of charge (alternatively a refund can also be provided upon request) and cover the cost of shipping you the replacement.

We require a signature upon delivery for all orders over $250. Deliveries to a commercial location generally require a signature upon delivery, regardless of value. If you need your order delivered without a signature, please contact us via email at customercare@clearchoicedistribution.com or call us at 424-251-8110 to discuss options. You may also contact the carrier and request to pick up your package at their local facility.

If it’s our mistake, we will make sure the order is redelivered on our dime, but if the carrier is unable to deliver due to an error on your end you will be responsible for any additional shipping charges and fees to re-deliver the order. If you choose to cancel the order you will be responsible for any return shipping charges and fees.